Read the terms before account access
Our Legal notice sets out the conditions attached to an account, the records created during deposits or withdrawals, and the steps used when we need to confirm account ownership. Access depends on local law, and we do not present the service as available where local rules
-
1
do not permit it. Your account details must match the information used during phone verification. Payment records may show DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, allowing our support team to trace a status question. If a policy changes, we place the updated
-
2
wording on this page and keep the request path clear. You can ask us to explain a clause before continuing with account access.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.